Frequently Asked Questions
Laundromat
What are your hours?
- 7AM to 6PM
- Last wash @ 5PM
- Open 7 days a week
Are you attended?
Fully attended from open to close
Are you a coin or credit card laundromat?
Coin-operated
Do you have large machines?
We have one quad loader that can take 40 lbs. of laundry.
Wash & Fold
What are your wash and fold hours?
- 7AM to 6PM
- 7 Days a week
What products do you use when you wash my clothes?
- We use premium detergents, softeners, and dryer sheets.
- Free and clear alternative are available by request only.
Is there a minimum order?
Minimums are $15 for drop-off orders.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
We have both same day and next day turnaround times.
Pickup & Delivery
When do you offer pickup and delivery?
- Pickup and delivery is available Monday through Saturday from 8AM to 12PM.
- Please note orders scheduled for pickup on Saturday will be returned clean and fresh on Monday.
- We do not operate service routes on Sunday.
What is the turnaround time for pickup and delivery?
Next day except for orders picked up on Saturday. Orders picked up on Saturday will be delivered on Monday.
Is there a minimum order?
25 pounds
How much does pickup and delivery cost?
- Regularly scheduled orders (weekly/biweekly) are $1.90/lb. with a 25 lb. minimum requirement.
- For occasional, as-needed service, the price is $2.00/lb. with a 25 lb. minimum requirement.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.